Customer Service Center No matter what you need, we're here for you. Let us know how we can help you below BILLING, PAYMENTS, & CLAIMS Find billing, payment and claims contact info for our insurance carriers. POLICY CHANGES Send in a request to make a change to one or more of your policies. REQUEST DOCUMENTS Get copies of documents such as ID cards or certificates of insurance. DEFENSIVE DRIVING Learn about AARP's online defensive driving course from this offsite link