Meet Our Team

At The Connors Agency, we've built our team with individuals who have the highest standards for client communication and servicing. No matter who you interact with at The Connors Agency, you'll have the best experience possible.

Get Familiar With The The Connors Agency Team

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Kevin E. Connors, CIC

Owner, Manager, Commercial Lines
(518) 664-7307 x106
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Kevin has been sharing his expansive knowledge of the insurance industry with our customers since 1977. Kevin began his insurance career at The Connors Agency after attending Northwoods University. Now a co-owner of the agency, Kevin guides our Commercial Lines unit and works hand in hand with our business customers and our staff to ensure businesses are properly protected. He is a Licensed Property & Casualty Insurance Broker and also provides Life Insurance solutions for our customers.

Kevin’s community roots run deep, and he is actively involved in several community organizations including the Mechanicville High School Hall of Fame. He and his wife Wendy are lifelong Mechanicville residents and proud parents to five sons and nine grandchildren.

Meet Kevin
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Maureen C. Culligan, CIC

Owner, Manager, Personal Lines
(518) 664-7307 x107
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Maureen has been sharing her insurance industry expertise with customers of The Connors Agency since 1985. Now a co-owner of the agency, Maureen is a Licensed Property & Casualty Insurance Broker and leads our Personal Lines division. She works with our Personal Lines staff to research and deliver the best solutions for each client’s individual insurance needs.  

Maureen, a graduate of Siena University, is involved in many community organizations including the Board of Directors of the Mechanicville Chamber of Commerce.

Meet Maureen
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Thomas A. Connors

Customer Service Representitive
(518) 664-7307 x116
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Tom has been part of The Connors Agency since 1988, providing customer service with a focus on Personal Lines coverage. He is committed to building lasting relationships with our clients.

Meet Thomas
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Patrick Culligan

Operations Manager
(518)664-7307 x112
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Patrick joined The Connors Agency in 2016 as our Chief Financial Officer, bringing many years of experience in Certified Public Accounting and personnel management. 

Patrick is a CPA and a graduate of Siena University.  He is a Licensed Property & Casualty Insurance Broker. He is involved in the community including being a Lector at church, Junior Achievement volunteer teacher & was a marathon training mentor for the Leukemia Society Team-in-Training. 

Meet Patrick
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Susan DiVirgilio, CIC

Licensed Property & Casualty Insurance Broker
(518) 664-7307 x103
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Sue has been helping Personal Lines customers find the best insurance solutions for more than 19 years. A graduate of Siena University, she is a Licensed Property & Casualty Insurance Broker dedicated to providing excellent service.

Meet Susan
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Laura McBride Abbott, CIC

Licensed Property & Casualty Insurance Broker
(518)664-7307 x101
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Since 2006, Laura has been serving our Commercial Lines customers with tailored insurance solutions for their businesses. She is a Licensed Property & Casualty Insurance Broker and a graduate of the University at Albany.

Meet Laura
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Carolyn Costanzo

Customer Service Representative
(518)664-7307 x100
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Carolyn has been with The Connors Agency since 2011, focusing on claims service and life insurance policy administration. Customers value her attention to detail and caring support.

Meet Carolyn
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Erika Goudreau

Customer Service Representative
(518)664-7307 x104
email

Erika has been providing customer service to clients of The Connors Agency since 2008, working closely with our Personal Lines unit. She is known for her approachable style and dedication to helping customers with their insurance needs.

Meet Erika
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Trish Gifford

Customer Service Representative
(518) 664-7307 x118
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Trish joined The Connors Agency in 2022 and supports our Commercial Lines customers with their insurance needs. She is dedicated to delivering excellent service and responsive assistance.

Meet Trish
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Karen Higgins

Customer Service Representative
(518)664-7307 x105
email

Karen became part of The Connors Agency in 2024 and provides customer service to our Personal Lines customers. She quickly established herself as a reliable and valued member of our team.

Meet Karen
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Michele Pacheco

Customer Service Representative
(518)664-7307 x118
email

Michele joined The Connors Agency in 2021 and assists Personal Lines customers with their insurance needs. She takes pride in offering attentive and professional service.

Meet Michele
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Kyle Schultz

Customer Service Representative
(518) 664-7307 x102
email

Kyle, a graduate of the University at Albany, joined The Connors Agency in 2024. He provides support to our customers with a focus on billing and payment services.

Meet Kyle
Lauren

Lauren Bigler

Customer Service Representative
(518)664-7307 x115
email

Lauren, a recent graduate of Mechanicville High School, welcomes customers with a warm greeting and assists with a variety of service needs. She brings energy and a friendly approach to the front desk.

Meet Lauren
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Barbara Borini

Marketing
(518)664-7307
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Barb, a graduate of SUNY Oswego, brings a strong background in corporate marketing, communications, and media. She provides behind-the-scenes support with marketing, website and social media management, and tech support.

Meet Barbara
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Danielle Poulton

Licensed Property & Casualty Insurance Broker
(518)664-7307 x119
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Danielle joined The Connors Agency in 2025, bringing years of insurance experience in the Capital Region. She works with our Commercial Lines unit to serve the needs of our business clients.

Meet Danielle